Cooling Off and Cancellation Guarantee- WizeIP

We guarantee to pay your money back if you've changed your mind. Under certain circumstances, you are given the right to cancel your Subscription and get your money back within a 14 days period. This is referred to as your cooling off period. The following are situations in which the cooling off period applies

Products and Services you're buying online, over the phone or via mail order

Products sold by distance means are subject to a 14 day cooling off period.
This 14 day cooling off period also covers situations where you bought a product from an intermediary or a broker, affiliates or our partners, even if it was discussed and signed face to face. You must be sure to follow the correct procedure for cancellation (see below).
The company will refund any monies you’ve paid by within 30 days, although we have the right to deduct a reasonable admin charge, other fees and charges that applied in normal condition and a sum of surcharge proportionate to the number of days your money was invested. If you have any related credit agreements, these will also be cancelled.
For goods purchased at a distance, the 14-day cooling period starts from the date you take ownership of the goods. You can cancel the goods at any time from the moment you place your order and up to 14 days from the date they arrived.
For services purchased at a distance the 14-day cooling off period starts the day after you entered into the contract for the service.
If you want to download your digital content within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.
If you don't give your consent, you won't be able to download your digital content until the 14-day cooling-off period has ended. This is to prevent you from changing your mind after you have downloaded the content.

Your right to cancel ordered services or bought goods from us

Cite the relevant legislation in all your correspondence with us when explaining you wish to cancel your contract. The cancellation for all investments schemes can be made in writing by post, by email, or verbally by phone.
There are some products, services and other circumstances where the right to cancel doesn’t apply. Examples of these include, but not limited to. You won’t get a cooling-off period when you buy::

A service where the price of that service depends on fluctuations in the financial markets beyond the control of the product provider
Services that you have already had the full or part benefit of
Some specific products and services set out in the Financial Services Regulations
if the consumer, at the time he signs the application, is habitually resident: (a) in an EEA State other than the UK (but that state's rules may apply); or (b) outside the EEA and is not present in the UK.
Something that deteriorates quickly - like flowers or some foods
An item that was personalised or custom-made for you
A CD, DVD or software, if you break the seal on the wrapping.

You can cancel your subscription and get back your money in full at any time while the cooling-off period is live. If the plan or bundle you have subscribed for is under £500, you can go to the 'Cooling-off Cancellation' section of your account on our website. You can then choose to 'Cancel' your plan.
If the plan or bundle you have subscribed for is over £500, please email us office@wizeip.com. In the email please confirm the email address attached to your account, the name of the Plan or Bundle you’ve subscribed for, and the amount you wish to cancel or reduce. A member of our team will then be in touch with you shortly and process this for you, explaining how cancellation can be made.
Once the cooling off period, which is generally no shorter than 14 days, has expired all subscription plans are legally binding, and cannot be cancelled with money back.
If you arrange a service, such as a gym membership or an internet or mobile phone contract, or instruct a solicitor, for example, you should get a 14-day cooling off period that allows you to cancel.
As with goods, this only applies if you arranged the service online or from a distance, not if you made the agreement in-person.
If you made a deposit or paid for the service upfront, you should get a full refund if you cancel within the cooling off period. However, the company is entitled to keep any money it is owed to cover the costs of any services it provided before you cancelled.

Refunds after cancellation

If you cancel, then you should get a refund of the money you've paid within 30 days of the company receiving your cancellation.
The company can make a deduction from the refund in relation to any services it has provided you with during the 14-day cancellation period. Any deduction must be reasonable and can only be made if you started receiving services before the 14 days were up.

Disclosing a right to cancel or withdraw

The firm must disclose to the consumer:

in good time before or, if that is not possible, immediately after the consumer is bound by a contract that attracts a right to cancel or withdraw; and
in a durable medium; the existence of the right to cancel or withdraw, its duration and the conditions for exercising it including information on the amount which the consumer may be required to pay, the consequences of not exercising it and practical instructions for exercising it indicating the address to which the notification of cancellation or withdrawal should be sent.

If the firm offers to facilitate, directly or through a third party, the payment of adviser charges or consultancy charges, it must disclose to the consumer at the same time as it makes the disclosure in (13):

whether any refund will include an adviser charge or consultancy charge; and
that the consumer may be liable to pay any outstanding adviser charges or consultancy charges.

This rule applies only where a consumer would not otherwise receive similar information under a rule in this sourcebook or in a key information document from the firm or other authorised person (such as under the distance marketing disclosure rules (COBS 5.1.1 R to 5.1.4 R), COBS 14 (Providing product information) or the PRIIPs Regulation).

Obligations on cancellation

The firm must, without any undue delay and no later than within 30 calendar days, return to the consumer any sums it has received from him in accordance with the contract, except for any amount that the consumer may be required to pay under this section. This period shall begin from the day on which the firm receives the notification of cancellation. [Note: article 7(4) of the Distance Marketing Directive]
The firm is entitled to receive from the consumer any sums and/or property he has received from the firm without any undue delay and no later than within 30 calendar days. This period shall begin from the day on which the consumer dispatches the notification of cancellation. [Note: article 7(5) of the Distance Marketing Directive]
Any sums payable under this section on cancellation of a contract are owed as simple contract debts and may be set off against each other.

What if you're outside the cooling-off period?

If you’re outside your cancellation period, you have no automatic right to cancel, and you may be locked in for the duration of the contract.
We allow you to walk away, outside the cooling-off period with no money back, we’ll be within our rights to charge cancellation fees, and you may not get your money back.
It’s worth speaking to us to see what your options are if you want to cancel.