Legal
Nothing is more important to our company than the privacy of our customers' data
Since WizeIP™ is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent or downloaded. As a customer you are responsible for understanding this upon purchasing any item in the Shop section of our site.
Therefore, we DO honour requests for the refund on the following reasons:
We do not, under any circumstances, hold ourselves liable for consequential loss however caused. It is important to understand that the products offered by www.wizeip.com are for business purposes only. When trading, you must do your own research and analysis and you must make risk control and equity retention techniques and practices the cornerstone of your trading activity.
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
WizeIP™ offers SaaS service to customers under a 14-days no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 14-days no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. WizeIP™ will also not honor a free trial period for customers who were once paying subscribers, canceled, and then decided to reinstate their subscription to WizeIP™.
At any time during the 14 days, potential subscribers (customers) can cancel their account and will be refunded in full with a minor service charge.
In order to continue using Services after the 14 days no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from a range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
WizeIP™ charges and collects in advance for use of the Service. All services rendered are non-refundable. Once a customer selects a subscription plan or bundle and provides billing information, WizeIP™ will calculate a prorated amount with the first payment due on signing.
All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially canceled in writing. Customers may cancel anytime by emailing a notice to: support@wizeip.com
Customers will receive an email from WizeIP™ confirming that their subscription to the service has been canceled.
Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
The fees that WizeIP™ charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customers have to write to support@wizeip.com.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, WizeIP™ does not issue refunds or credits for partial months of service.
WizeIP™ reserves the right to refuse/cancel a subscription to any of the SaaS services bought from www.wizeip.com, If WizeIP™ refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of £9.99.
These above policies apply to all the SaaS services listed on WizeIP™ unless otherwise noted in the corresponding program materials.