Legal
Digital Services Act Information: European Union Users Only
INFORMATION IN ACCORDANCE WITH REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) – ”DSA”.
Article 11 of the DSA stipulates that online platforms must designate a single point of contact to enable direct communication with EU Member State authorities, the European Commission, and the European Board for Digital Services regarding the enforcement and implementation of the DSA.
Authorities may contact WizeIP regarding the DSA at office@wizeip.com. Communications should be in English and include your full name, contact information, the purpose of your communication, and the name of the EU-based authority on whose behalf you are contacting us. Please note, if any of the required information is incomplete or missing, we will not be responsible for failing to respond to such requests.
To report content on the WizeIP platform that you believe to be illegal, please contact us at office@wizeip.com. You can also flag suspected illegal content using the designated feature on the WizeIP platform.
If you are a trusted flagger, you may use the above form or contact us directly at office@wizeip.com. In accordance with the DSA, trusted flagger reports will be prioritised for review.
In compliance with the DSA, EU Member States are required to certify independent out-of-court settlement bodies to resolve eligible disputes. The European Commission will host a website listing these certified bodies. As of June 30, 2024, no such bodies have been certified, and WizeIP is not obligated to comply with their decisions.
Eligible disputes may involve cases where content visibility or account access has been restricted due to illegal content or policy violations, or where content reported by users as unlawful or policy-violating has not been removed by WizeIP.
In accordance with Article 24(2) of the DSA, online platforms are required to publish information about their average monthly active users in the EU at least every six months.
For the six-month period ending June 30, 2024, WizeIP had approximately 0 million monthly active recipients (as defined by the DSA) within the European Union. This figure is calculated by averaging the number of unique visitors (excluding bots) to the WizeIP platform via wizeip.com during each calendar month over the last six months.
This information is provided to meet DSA requirements and should not be used for any other purposes. Please note, it may differ from user metrics shared in other contexts.
Important: In compliance with Regulation (EU) 2022/2065 of the European Parliament and Council, service recipients can reach us for support, complaints, or general inquiries at: support@wizeip.com
Details regarding restrictions on the use of our services, as outlined in Article 14 of Regulation (EU) 2022/2065, are available in our general terms and conditions, with specific but not exclusive reference to certain clauses.
We moderate and restrict user content in line with standard content moderation practices for hosting services, adhering to the legal framework of liability for inadmissible third-party content once it becomes known (“notice and take down”) as outlined in Section 10 of the Telemedia Act (TMG).
If we receive a substantiated report or become aware of unacceptable content, we will block the relevant user content and, where possible, ask the user to provide a statement or counter-statement. (Legal basis: § 10 TMG, B.1. of our general terms and conditions). Users can submit statements or counter-statements through the published contact points.
Notifications are sent to the user, either automatically or manually, via email. Users can request content reinstatement and submit statements or counter-statements at any time. To maintain a clean network, we also utilise various blacklists. If a user's IP address is flagged, the IP will be blocked.